Contact and Support

Contact We Match

Email: support@wematchs.online

We aim to respond within three business days. We Match is an independently operated digital product. Support is provided in English by email.

Report generation or technical help

Include your report reference, the approximate time the problem occurred, and a short description of what you saw. If payment was already confirmed, do not purchase the same report again solely to retry generation.

Paid report access

If a paid report cannot be generated or accessed, send the email address used at checkout, the payment provider order ID or transaction reference, and the report reference if available. After reviewing the purchase, we may restore access, provide a replacement, or issue an eligible refund.

Payment and refund requests

For duplicate charges, unsuccessful delivery, or another refund question, use the subject “Payment Support” or “Refund Request.” Include the payment provider order ID or transaction reference and checkout email. Review the Refund Policy for eligibility details.

Privacy requests

Use the subject “Privacy Request” to request access, correction, or deletion of information. We may need to verify the request before taking action. More information appears in the Privacy Policy.

Keep sensitive information out of email

Never send a full card number, card security code, password, API key, private report access token, identity document, or unnecessary sensitive personal information. We will not ask you to provide full payment-card details by email.

Urgent situations

We Match does not provide emergency, medical, psychological, or crisis support. If you or someone else may be in immediate danger, contact local emergency services or an appropriate qualified professional.