Privacy Policy

1. Who we are

We Match is an independently operated digital product available at wematchs.online. In this policy, “We Match,” “we,” “us,” and “our” refer to the operator of the We Match service.

For privacy questions or requests, email support@wematchs.online.

2. Information we process

Assessment information

We process your selected answers, relationship status and duration, priority ranking, and any optional open-ended response you choose to submit. We also calculate compatibility scores and dimension results from those responses.

The open-text field is optional. Please do not enter names, email addresses, phone numbers, home addresses, account credentials, health records, payment-card information, or other unnecessary identifying or highly sensitive information.

Paid report and transaction information

If you request a paid report, we create a report reference and process checkout, order, product, payment-status, generation-status, and timing information needed to confirm payment and deliver the report. We store a cryptographic hash of the report access token rather than the token itself.

The payment provider used at checkout hosts or processes the transaction. We do not directly receive or store your full card number or card security code. The payment provider may collect contact, billing, and payment information under its own privacy terms.

Technical and support information

Our hosting and infrastructure providers may process IP addresses, device and browser information, request timestamps, diagnostic logs, and security events needed to operate and protect the service. If you contact us, we process your email address, message, and any transaction references you provide.

3. How we use information

We use information to:

• provide the free assessment and calculate results;
• create checkout sessions and verify completed payments;
• generate, store, secure, and deliver purchased reports;
• restore access after verifying a purchase;
• respond to support, refund, and privacy requests;
• measure aggregate use of public pages;
• detect abuse, prevent fraud, and protect the service;
• diagnose failures and improve reliability; and
• comply with applicable legal and financial obligations.

Where applicable law requires a legal basis, processing may be necessary to provide the service you request, to pursue legitimate interests such as security and reliability, to comply with law, or to act on your consent where consent is required.

4. AI-generated reports

To create a paid report, We Match sends structured assessment responses, calculated results, priority selections, relationship context, and any optional open-ended response to a third-party AI service through APIneed. We do not intentionally include an account profile or payment-card data in the report-generation request.

AI output and limited operational metadata, such as the model identifier, generation timing, and token usage, may be stored with the report. AI processing may take place in countries other than your own and is also subject to the provider’s applicable practices.

5. Service providers and disclosures

We rely on providers that process information for specific purposes:

• Payment providers for checkout, payment, tax, receipt, refund, and transaction services;
• Vercel for website hosting, server execution, delivery, and operational logs;
• Neon for managed database infrastructure;
• APIneed for access to the AI model used to generate paid reports;
• Google Fonts for delivery of website font files, which may involve technical request information; and
• Google Analytics for aggregate measurement of visits to public pages as described below.

We may also disclose information when reasonably necessary to comply with law, protect users or the service, investigate fraud or abuse, or enforce our terms. We do not sell personal information for money.

6. International processing

Our service providers may process information in multiple countries. Data-protection laws in those locations may differ from those where you live. Where required, appropriate legal or contractual safeguards should apply to these transfers.

7. Retention

We retain information only for as long as reasonably necessary to provide reports, handle support and payment issues, protect the service, and meet applicable legal obligations. Retention periods vary by data type. You may request deletion by contacting support@wematchs.online, subject to records we must retain for security, payment disputes, fraud prevention, or legal compliance.

Information in backups and provider-controlled logs may take additional time to expire. We may keep a limited record of a deletion or legal request when necessary to document compliance or protect legal rights.

8. Local browser storage and analytics cookies

We use browser session storage to keep a private report access token in the same browser tab during checkout and report delivery. Session storage is necessary for secure access and normally ends when the tab or browser session is closed.

Google Analytics loads automatically on public pages and may set cookies such as _ga. It may process information about public pages visited, referral source, browser, device, and general interaction patterns. Analytics collection is disabled on private report routes. We do not intentionally send assessment answers, open-text responses, scores, report IDs, checkout parameters, or payment references to Google Analytics.

Advertising storage, Google Signals, and ad personalization are disabled in our website configuration. You can block or delete analytics cookies through your browser settings. We do not use advertising pixels or behavioral advertising features.

9. Security

We use reasonable technical and organizational measures, including HTTPS, server-side secrets, signed payment webhooks, access controls, and hashed report credentials. No online system can be guaranteed to be completely secure, so please avoid submitting information that is not needed for the assessment.

10. Your privacy choices and rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Email support@wematchs.online with the subject “Privacy Request.” We may ask for limited information needed to verify that the request relates to you or your purchase.

Some records may be retained where required for transactions, fraud prevention, disputes, security, or legal compliance. You may also have the right to complain to an applicable privacy regulator.

11. Age requirement

We Match is intended only for people who are at least 18 years old. We do not knowingly offer the service to or collect personal information from children. If you believe a child has submitted information, contact us so we can investigate and take appropriate action.

12. Changes and contact

We may update this policy as the service, providers, or legal requirements change. The date at the top shows the latest revision. For any privacy question, contact support@wematchs.online.