Terms of Service

1. Acceptance of these Terms

By accessing We Match, submitting an assessment, or purchasing a report, you agree to these Terms, our Privacy Policy, and our Refund Policy. If you do not agree, do not use the service.

We Match is an independently operated digital product. Questions about these Terms may be sent to support@wematchs.online.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding agreement to use We Match. You may use the service only in compliance with applicable law and these Terms.

3. What We Match provides

We Match provides a free, research-informed relationship self-reflection assessment and an optional personalized AI-generated digital report. The report uses the responses and context you submit to identify patterns, strengths, areas of friction, reflection prompts, and practical habits.

We Match is not a dating site, matchmaking service, AI companion, relationship chatbot, therapy service, medical or psychological diagnostic tool, crisis service, or substitute for qualified professional advice. We do not guarantee compatibility, relationship success, or any particular personal outcome.

4. AI limitations and personal judgment

AI-generated content may be incomplete, inaccurate, delayed, repetitive, or unsuitable for your circumstances. Scores and reports reflect a limited interpretation of the information submitted; they are not clinical findings or objective predictions.

Use your own judgment before acting on a report. For medical, psychological, legal, safety, abuse, or crisis concerns, seek appropriate qualified or emergency help. Do not rely on We Match for urgent guidance.

5. Purchases and payment

The current paid product is one personalized AI-generated report offered as a one-time purchase for USD $29.90. It is not a subscription. Prices for future purchases may change and any applicable taxes or payment details will be shown at checkout.

The payment provider used at checkout processes the transaction and may act as Merchant of Record where stated during checkout. Your use of its checkout may also be subject to that provider’s terms and privacy policy. We Match does not directly collect your full payment-card details.

6. Digital delivery and report access

After signed payment confirmation, report generation normally begins or continues automatically. Generation may take approximately 30 to 90 seconds, but third-party or technical delays can take longer. A report is delivered through a private web page protected by an access credential.

Keep the checkout tab open until delivery is complete and do not share report access credentials. If generation fails, retrying the same paid report does not require another payment. If a paid report cannot be generated or accessed, email support@wematchs.online with the checkout email and payment provider order ID or transaction reference. After reviewing the purchase, we may restore access, provide a replacement, or issue an eligible refund.

7. Refunds

Refund requests must generally be submitted within 14 days of purchase. Duplicate charges, confirmed payment without delivery, repeated material generation failures, and report access that we cannot restore may qualify for a refund. Successfully generated and delivered reports are generally not refundable merely because you changed your mind or disagree with the result. Mandatory consumer rights remain unaffected.

Full details appear in our Refund Policy.

8. Your responsibilities and acceptable use

You agree not to:

• use the service for unlawful, abusive, threatening, exploitative, or harassing activity;
• submit payment-card data, credentials, identifying records, or other information not needed for the assessment;
• attempt to bypass payment, report access controls, rate limits, or security protections;
• probe, scrape, reverse engineer, disrupt, or introduce malicious code into the service;
• use prompts or automation to obtain system instructions, secrets, or provider credentials;
• resell, mass reproduce, or commercially exploit the service or reports without written permission; or
• present the output as a diagnosis, professional opinion, emergency instruction, or guaranteed result.

We may restrict inputs, reports, or access when reasonably necessary for safety, security, legal compliance, or provider requirements.

9. Intellectual property and report license

We Match and its licensors retain rights in the website, software, assessment design, scoring structure, branding, and report templates. You retain rights you may have in the content you submit and grant us a limited license to process it only as reasonably needed to operate, secure, improve, and provide the requested service.

After purchase, you receive a personal, non-exclusive, non-transferable license to access, save, and privately share your report. You may not resell it, publish it commercially, or use it to reproduce a competing product.

10. Third-party services

We rely on third parties for payment, hosting, databases, fonts, and AI generation. Their availability and processing may affect the service. We Match is independent from its payment providers, Vercel, Neon, APIneed, and underlying AI model providers; no affiliation or endorsement is implied beyond the services they provide.

11. Availability, changes, and suspension

We may maintain, modify, or discontinue parts of the service. We may suspend access for abuse, security risks, fraud, legal requirements, or violations of these Terms. We will continue to handle valid delivery, support, privacy, and refund obligations for completed purchases as required by these Terms and applicable law.

12. Disclaimers and limitation of liability

To the extent permitted by applicable law, We Match is provided “as is” and “as available,” without warranties that it will be uninterrupted, error-free, or suitable for a specific personal decision. We do not exclude warranties or rights that cannot lawfully be excluded.

To the extent permitted by law, We Match is not liable for indirect, incidental, special, consequential, or punitive losses arising from use of or reliance on the assessment or report. Nothing in these Terms limits liability where doing so would be unlawful.

13. Applicable law and disputes

These Terms are governed by the laws that apply to the service and the transaction, without limiting mandatory consumer protections available to you. A dispute may be brought before a court or authority that has lawful jurisdiction. Please contact us first so we can try to resolve the issue informally.

14. Changes and contact

We may update these Terms when the service or applicable requirements change. The date at the top identifies the current version. For legal or support questions, email support@wematchs.online.