Refund Policy

1. The product

A We Match purchase provides one personalized AI-generated digital report for USD $29.90 as a one-time purchase. It is not a subscription. The payment provider used at checkout processes the transaction, and the charge or receipt may identify that payment provider.

2. Request window

Please submit a refund request within 14 days of purchase. We aim to respond to support and refund requests within three business days. A request submitted within the window is reviewed under the eligibility rules below and any mandatory consumer rights that apply.

3. When a refund may be approved

A refund may be available when:

• the same purchase was charged more than once;
• payment was confirmed but no report was generated or delivered;
• report generation repeatedly failed because of a material technical problem;
• the purchased report is inaccessible and we cannot restore access after verifying the purchase; or
• the delivered file or page is materially missing or unusable and we cannot provide a working replacement.

4. When a refund is generally unavailable

Because the report is personalized digital content generated from the submitted assessment, a report that was successfully generated and made accessible is generally not refundable solely because you changed your mind, dislike a score, or disagree with an interpretation. Abuse, fraudulent requests, or violations of the Terms may also make a request ineligible.

This restriction does not override refunds or remedies that applicable law requires.

5. How to request a refund

Email support@wematchs.online with the subject “Refund Request” and include:

• the email address used at checkout;
• the payment provider order ID or transaction reference;
• the We Match report reference, if available; and
• a short description of the delivery or technical problem.

Never email a full card number, card security code, password, API key, or private report access token. We may ask for limited additional information to confirm that the purchase belongs to you.

6. Refund processing

Approved refunds are submitted through the original payment provider to the original payment method. The time needed for the credit to appear depends on the payment provider, payment method, and your bank. We cannot control bank posting times after a refund has been issued.

7. Delivery support before a refund

If a paid report cannot be generated or accessed, contact us using the details above. After reviewing the purchase, we may restore access, provide a replacement, or issue an eligible refund. You do not need to make another purchase solely to retry a report whose payment was already confirmed.

8. Contact

For payment, delivery, or refund help, contact support@wematchs.online.